Table of contents

1. scope of application
2. conclusion of contract
3. right of withdrawal
4. prices and terms of payment
5. duration of contract and termination of contract in case of continuing obligations
6. applicable law
7. alternative dispute resolution
8. cancellation costs

1) Scope of Application

1.1 These General Terms and Conditions (hereinafter referred to as “GTC”) of Can Altunel, trading as “RAMANAM” (hereinafter referred to as “Provider”), apply to all contracts for the provision of services that a consumer or entrepreneur (hereinafter referred to as “Customer”) concludes with the Provider with regard to the services presented by the Provider on its website. The inclusion of the Customer’s own terms and conditions is hereby objected to, unless otherwise agreed.

1.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.

2) Conclusion of contract

2.1 The service descriptions on the website of the Provider do not represent binding offers on the part of the Provider, but serve for the submission of a binding offer by the Customer.

2.2 The Customer may submit the offer via the online order form integrated into the Provider’s website. In doing so, after placing the selected services in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contractual offer with regard to the services contained in the shopping cart by clicking the button that concludes the ordering process.

2.3 The Provider may accept the Customer’s offer within five days,

– by sending the Customer a written order confirmation or an order confirmation in text form (fax or e-mail), in which case the receipt of the order confirmation by the Customer shall be decisive, or

– by commencing the performance of the service at the customer’s request and notifying the customer thereof, or

– by requesting payment from the customer after the customer’s order has been placed.

If several of the aforementioned alternatives exist, the contract shall be concluded at the point in time at which one of the aforementioned alternatives occurs first. The period for acceptance of the offer begins on the day after the customer sends the offer and ends with the expiration of the fifth day following the sending of the offer. If the Provider does not accept the Customer’s offer within the aforementioned period, this shall be deemed a rejection of the offer with the consequence that the Customer shall no longer be bound by its declaration of intent.

2.4 When submitting an offer via the Provider’s online order form, the text of the contract shall be stored by the Provider after the conclusion of the contract and transmitted to the Customer in text form (e.g. e-mail, fax or letter) after the Customer has sent his order. The Provider shall not make the text of the contract accessible beyond this.

2.5 Before submitting a binding order via the Provider’s online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the magnification function of the browser, with the help of which the display on the screen is enlarged. The customer can correct his entries during the electronic ordering process using the usual keyboard and mouse functions until he clicks the button that concludes the ordering process.

2.6 Only the English language is available for the conclusion of the contract.

2.7 Order processing and contacting usually take place via e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct, so that e-mails sent by the provider can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the provider or by third parties commissioned by the provider to process the order can be delivered.

3) Right of revocation

Consumers are generally entitled to a right of withdrawal. Further information on the right of revocation can be found in the provider’s cancellation policy.

4) Prices and terms of payment

4.1 Unless otherwise stated in the Provider’s service description, the prices quoted are total prices. Sales tax is not shown, as the provider is a small business in the sense of § 19 para. 1 UStG.

4.2 The payment option(s) and payment modalities are communicated to the Customer on the Provider’s website.

5) Duration and Termination of Contract for Continuing Obligations

5.1 Information on the duration and termination of the contract, in particular on the termination modalities for services provided under continuing obligations, shall be provided to the Customer on the Provider’s website as part of the respective service description.

5.2 The right to extraordinary termination for good cause remains unaffected. Good cause shall be deemed to exist if the terminating party, taking into account all circumstances of the individual case and weighing the interests of both parties, cannot reasonably be expected to continue the contractual relationship until the agreed termination or until the expiry of a notice period.

5.3 Notices of termination shall be given in writing or in text form (e.g. by e-mail).

6) Applicable law

6.1 All legal relationships between the parties shall be governed by the laws of the Federal Republic of Germany to the exclusion of the laws on the international sale of movable goods. In the case of consumers, this choice of law shall only apply to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his habitual residence.

6.2 Furthermore, this choice of law with regard to the statutory right of withdrawal shall not apply to consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.

7) Alternative Dispute Resolution

7.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr.

This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.

7.2 The Provider is neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

8) Cancellation costs

If you cancel up to 48 hours before a booked appointment, you will be refunded 100 % of your paid amount. If you cancel up to 24 hours, you will be refunded 50 % of your paid amount. If you cancel within 24 hours, there will be no refund. 

You still have the option to reschedule your appointment at no costs up to 24 hours before your appointment. Rescheduling within 24 hours is not possible. Exceptions are emergencies and require proof.

The practitioners listed at Ramanam have the right to cancel 7 days before the appointment. You will be refunded with the full paid amount. If the practitioners cancel within 7 days before the appointment, they will propose to you a new appointment. The practitioner will not be able to cancel your appointment within 24 hours before the appointment. Exceptions are emergencies. 

For cancellations please write an email to: contact@ramanam.com
For rescheduling, please use the pannel sent to you in your confirmation Email.

Please be aware that our affiliate partners and if you are referred to another website, have different terms and conditions and cancellation policies and ours do not apply there.