Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (contact@ramanam.com) by means of a clear statement (an email) of your decision to withdraw from this contract.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the point in time at which you notify us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal expires prematurely when we have provided the service in full. 

Cancellation costs

If you cancel up to 48 hours before a booked appointment, you will be refunded 100 % of your paid amount. If you cancel up to 24 hours, you will be refunded 50 % of your paid amount. If you cancel within 24 hours, there will be no refund. 

You still have the option to reschedule your appointment at no costs up to 24 hours before your appointment. Rescheduling within 24 hours is not possible. Exceptions are emergencies and require proof.

The practitioners listed at Ramanam have the right to cancel 7 days before the appointment. You will be refunded with the full paid amount. If the practitioners cancel within 7 days before the appointment, they will propose to you a new appointment. The practitioner will not be able to cancel your appointment within 24 hours before the appointment. Exceptions are emergencies. 

For cancellations please write an email to: contact@ramanam.com
For rescheduling, please use the pannel sent to you in your confirmation Email.

Please be aware that our affiliate partners and if you are referred to another website, have different cancellation policies and ours do not apply there.